Find answers to common questions about shopping at Gold One Shop.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay for fast, secure checkout.

Is it safe to shop on your website?
Absolutely! We use industry-standard SSL encryption to protect your personal and payment information. Your security is our priority.

Can I modify or cancel my order?
Please contact us immediately at goldoneshop1@gmail.com. If your order hasn't shipped yet, we'll do our best to accommodate changes or cancellations.

Shipping & Delivery

How long will it take to receive my order?
Orders typically ship within 1-2 business days. Standard delivery takes 5-7 business days, with expedited options available at checkout.

Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $75 within the continental United States.

Do you ship internationally?
Yes, we ship to select international destinations. Shipping costs and delivery times vary by location.

Products & Sizing

How do I choose the right size for shapewear?
Please refer to our size charts on each product page. We recommend measuring yourself and comparing to our sizing guide for the best fit.

Are your products true to size?
Yes, our products generally run true to size. Check individual product pages for specific sizing notes and customer reviews.

What materials are your products made from?
Material composition varies by product. You'll find detailed information on each product page, including care instructions.

Returns & Exchanges

What is your return policy?
We offer 30-day returns on unworn, unwashed items with tags attached. Visit our Return Policy page for complete details.

How do I exchange an item?
For fastest service, return the original item and place a new order for your preferred size or color.

Customer Support

How can I contact customer service?
Email us at goldoneshop1@gmail.com. We typically respond within 24 hours during business days.

Do you have a physical store?
We're currently an online-only retailer, allowing us to offer you the best prices and selection.

How can I track my order?
You'll receive a tracking number via email once your order ships. Use this to monitor your delivery status.

Still have questions? Contact us at goldoneshop1@gmail.com - we're happy to help!